Introduction and Acceptance
Last Updated: 12 January 2024
This Privacy Policy (the "Policy") applies to all personal and other information collected, used, disclosed, and protected by Ram Ji Enterprises Inc. (“RJE Inc.,” “the Company,” “us,” “we”). It governs the interactions of individuals (“Users”) with our AI Customer Service agents, our website www.rjeinc.ca, and any other services offered by RJE Inc. (collectively, the “Service”). Acceptance of this Policy is a condition of using the Service.
Information Collection and Usage
Personal Information: This encompasses identifiable data provided by Users, including but not limited to names, email addresses, and financial information.
Usage Data: Non-identifiable aggregate data related to the usage patterns, preferences, and interactions with our Service.
Recorded Information: All interactions, including voice calls, with our AI Customer Service agents are subject to recording, logging, and storage. This data is crucial for service provision, quality assurance, and enhancement of our offerings.
Purpose of Information Collection
The information collected serves multiple purposes:
Service Enhancement: To improve service quality, user experience, and develop new features.
Communication: To facilitate effective communication regarding service updates, inquiries, and feedback.
Legal Obligations: To comply with legal and regulatory requirements and respond to lawful requests.
Disclosure and Sharing of Information
Third-Party Service Providers: We engage third-party companies and individuals to facilitate our Service. These parties are obligated not to disclose or use the information for any other purpose.
Legal Requirements: We reserve the right to disclose User information if required by law or if we believe in good faith that such action is necessary.
Business Transfers: In the event of a merger, acquisition, or asset sale, User information may be transferred.
Customer Obligations and Responsibilities
Compliance with Laws: Customers utilizing our Service are solely responsible for ensuring that the collection and handling of caller information through our Service comply with all applicable privacy laws and regulations.
Indemnification: The Customer agrees to indemnify and hold harmless RJE Inc. from any breach of such laws and regulations, including any claims, damages, or expenses arising from such breaches.
Disclaimer of Warranties and Liability
No Warranties: The Service is provided without any express or implied warranties, including as to its functionality, availability, or suitability for a particular purpose.
Limitation of Liability: RJE Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses, arising from the use of the Service.
Class Action Waiver: Users agree to waive any right to participate in class action lawsuits or class-wide arbitrations against RJE Inc.
Data Security and Integrity
We employ reasonable and appropriate security measures to protect against unauthorized access, alteration, or destruction of data. However, no digital platform can guarantee absolute security.
International Data Transfer
Your information may be transferred to — and maintained on — computers located outside of your jurisdiction, where data protection laws may differ from those in your jurisdiction. We primarily store data in the United States and Canada, however we may move/copy it to other jurisdictions as needed without any notice.
User Rights and Access
Users may request access to, correction of, or deletion of their personal information, subject to certain limitations and conditions.
Use of Cookies and Tracking Technologies
Our Service uses cookies and similar technologies for various purposes, including analytics and personalization.
Protection of Children's Privacy
Our Service does not address or target individuals under the age of 13. We do not knowingly collect information from children under 13.
Modifications to the Policy
We reserve the right to update or change our Privacy Policy at any time. Continued use of the Service after any modifications indicates acceptance of the new terms.
Governing Law and Jurisdiction
This Policy shall be governed by the laws of Ontario, Canada without regard to its conflict of law provisions.
Contact Information
Questions about this Policy should be directed to legal@rjeinc.ca.